One of the most asked questions that we get at our call center is: “What happens if I have a problem with the mattress, or the mattress warranty?” We understand your concern, sometimes buying a product online can make it difficult to return, if something goes wrong. Plus, you’re spending a lot of money here…you want to protect your investment.
First, understand that all warranties that are offered on merchandise purchased at DrSnooze.com are through the manufacturer. We don’t offer any additional mattress warranty. In fact, you don’t even need us to file your claim with the manufacturer! This being said, we’re happy to help you along the way, and if you have a problem with your bed, click here to get the warranty process started.
Even though we are located in Florida, each of our manufacturers has centers nationwide, and can help you in whichever state you reside. On our Warranty Page, the phone numbers for each manufacturer are listed, so you can call them to verify this. The only move that will void your warranty is if you move out of the country.
If you have any questions, you can call our Customer Service team at 855-377-6669. We are always happy to walk you through the process, and help you fill out your paperwork, or send a communication to the manufacturer.
Some manufacturers require an inspection, which will be scheduled by them. This inspector will come out to your home, and take some pictures and measurements. This is an independent inspector, and sends your reports back to the manufacturer for evaluation. We would be happy to show you how to measure your bed, just like the inspector would, to make sure that you qualify for a warranty exchange.
Just remember that Dr Snooze doesn’t make the decision whether to exchange your bed or not, that’s up to the manufacturer. However, we’re here for you every step of the way, and are happy to answer your questions, or help you in any way possible.