Mattress Warranty Information

One of the most asked questions that we get at our call center is: “What happens if I have a problem with the mattress, or the mattress warranty?”  We understand your concern, sometimes buying a product online can make it difficult to return, if something goes wrong.  Plus, you’re spending a lot of money here…you want to protect your investment.

First, understand that all warranties that are offered on merchandise purchased at DrSnooze.com are through the manufacturer.  We don’t offer any additional mattress warranty.  In fact, you don’t even need us to file your claim with the manufacturer!  This being said, we’re happy to help you along the way, and if you have a problem with your bed, click here to get the warranty process started.

Even though we are located in Florida, each of our manufacturers has centers nationwide, and can help you in whichever state you reside.  On our Warranty Page, the phone numbers for each manufacturer are listed, so you can call them to verify this.  The only move that will void your warranty is if you move out of the country.

If you have any questions, you can call our Customer Service team at 855-377-6669.  We are always happy to walk you through the process, and help you fill out your paperwork, or send a communication to the manufacturer.

Some manufacturers require an inspection, which will be scheduled by them.  This inspector will come out to your home, and take some pictures and measurements.  This is an independent inspector, and sends your reports back to the manufacturer for evaluation.  We would be happy to show you how to measure your bed, just like the inspector would, to make sure that you qualify for a warranty exchange.

Just remember that Dr Snooze doesn’t make the decision whether to exchange your bed or not, that’s up to the manufacturer.  However, we’re here for you every step of the way, and are happy to answer your questions, or help you in any way possible.

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About Alyssa Linvill

Alyssa has been in the mattress industry since 2001, and is very interested in how sleep and comfort affect our quality of life. She has done extensive research regarding the way that mattresses and sleep position both aggravate and alleviate common medical conditions such as arthritis, fibromyalgia, and sleep apnea. Currently, Alyssa is helping seniors in Central Florida get a better night's sleep at Dr Snooze, where more attention is paid to the clinical and scientific side of mattress selection. She also writes the blog for Dr Snooze, and has put out many different articles and writings about medical conditions and sleep, as well as reviews on products and ways of making sleeping and mattresses healthier.

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